The Archdiocese of Toronto and its associated parishes are committed to providing a welcoming, accessible, and inclusive environment for all of its parishioners, visitors, volunteers, and employees. We work to ensure that the standards of the Accessibility for Ontarians with Disabilities Act (AODA) 2005 are conscientiously observed and all of our parishes provide a welcoming and equal opportunity for worship.Our family of faith works to assure that all persons within our community are aware of their responsibilities to foster an accessible and inclusive environment for persons with disabilities. Our belief, that encouraging an atmosphere that respects the worth, dignity and independence of all people as children of God, creates an accessible, inclusive and welcoming environment for worship. To ensure greater awareness and responsiveness to the needs of a person with disabilities, the Archdiocese will provide training for clergy, staff and volunteers who provide pastoral care or service to parishioners or members of the parish.
Training will include the following:
People with disabilities have the right to use their own assistive devices to participate in the sacraments and diverse ministries within the parish, contributing to full and active involvement in our faith community. The Archdiocese will make every effort to ensure that all people dealing with our parishioners and guests including clergy, lay leaders, volunteers, and staff are trained and familiar with various assistive devices that may be used by persons who have disabilities.
Examples of assistive devices include:
The Archdiocese and its parishes will make every reasonable effort to provide accessible telephone service to our parishioners and other community members engaged in the activities of the church. We will train clergy, lay leaders, staff, and volunteers to communicate over the telephone in clear and plain language and become familiar with telephone technologies used by people with disabilities. We will offer to communicate with people by alternate means such as hard copy mail, email or in person if use of the telephone is not a suitable communication vehicle.
Our parishes are committed to welcoming people with disabilities accompanied by a support person. At no time will a person with a disability who is accompanied by a support person be prevented to having access to that support person. Fees may be charged to support persons for admission to an event hosted in a parish for which a fee is charged.
Our parishes are committed to welcoming people with disabilities who are accompanied by a service animal. We will train our clergy, lay leaders, staff, and volunteers in how to interact with people with disabilities who are accompanied by service animals.
Service animals are animals specifically trained to assist people with disabilities in their activities of independent living. They are not considered pets but rather an auxiliary aid similar to the use of a cane, crutch, or wheelchair.
Examples of service animals include:
A person accompanied by a service animal is not required to disclose the nature of their disability.
The Archdiocese and its parishes will provide a public notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed in a suitable location.
The Archdiocese and our parishes welcome feedback about our accessibility policy and services. Comments can be made in person, over the telephone, in writing, and by email to firstname.lastname@example.org or directly to a parish office. Parishioners or visitors may expect to hear back within 15 business days upon receipt of their feedback.
The Archdiocese and our parishes are committed to developing accessibility service policies that respect and promote the dignity and independence of people with disabilities. The Archdiocese will make reasonable efforts to modify or amend any policy that does not respect and promote the dignity and independence of people with disabilities.
This policy exists to achieve service excellence to those members of our community with disabilities. Documents required by the Accessibility Standards for Customer Service are available upon request. When providing a document to a person with a disability, the Archdiocese of Toronto will work with the individual to determine options in order to provide the document or the information contained in the document in a format that takes the person's disability into account. For further questions about this policy, please contact the Human Resources Department at 416-934-0606 or email at email@example.com.
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AODA Policy and Procedures (PDF)
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AODA Accessibility Feedback Form (PDF)
For Archdiocese of Toronto staff
Webinar and Support Material
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AODA Self-Certified Accessibility Report
Download Report (PDF)
Human Resources Department
Archdiocese of Toronto
Catholic Pastoral Centre
1155 Yonge Street
More about the AODA
Archdiocese of Toronto